The Focal Point Of Our Business

While automated prompts and voice mail have become the standard in communication, we have taken the time to re-engineer the entire customer experience as the focal point of our business. At Sterling, customer service is not just something we talk about, it truly is a culture.

24/7 Toll-Free Assistance

Everyday, around the clock...even on holidays and weekends, we are there. Whether it is adding features to your terminal, or a question on your statement, a knowledgeable Customer Service Representative is always available to make your experience as simple and effortless as possible. Not only are they highly trained to resolve your issues quickly, but the goal is to do it all in the same call.

Dedicated Account Relationship Manager

Even though the Help Desk is a excellent point of contact for day-to-day questions and assistance, we realize that some matters need personalized, special attention. That's why every merchant, no matter how big or small, is assigned their own personal Account Relationship Manager.

Your Friend In The Business

Your Relationship Manager is your "friend in the business"; someone that knows you and your specific needs. And with the ability to contact them via phone, cell phone or direct email, you will always have a way to get the help you need. Usually reserved only for large national accounts, Sterling is the only company in the industry to offer this service, free of charge, to all our merchants - regardless of size. It's just another way that we are constantly striving to become the last payments processor you will ever need.

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